Unique Luxury Ambience

Luxury Lifestyle

Comfort, Elegance and Style

Luxury Boutique Townhouse

Local Temperature
Local Date
21 May 2024
Local Time


Customer Care

Our Approach to Customer Care

The grand old tradition of hospitality and customer service means that guests will enjoy service with a smile and personal interaction designed to make them feel special.

At The Marble Arch London we provide this experience from the very beginning - when customers visit our website. We are continuously improving our electronic customer relationship management with a view to provide the best possible customer care. We consider you a valued customer, having given us the opportunity to be of service to you.

We abide by professional ethics to ensure that we provide our services with sincerity, genuine interest in the customer's requirements, and always accomplishing the task to your satisfaction.


Reduce your accommodation overheads. Simply inform us of your budget and requirements and we will get the best, discounted deals. For more information please contact us on corporates@montcalm.co.uk

Reservations made easy

We will make you feel totally at ease when you place your reservations with us. We provide a personalised service seven days a week. If you would like to talk to one of customer reservation agents, we will be pleased to answer your query 24 hours a day 7 days, a week. Please contact +44 (0) 20 7479 2233 reservations@themarblearchlondon.co.uk


Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20% which is a Government Tax and must be paid.

For more information please contact us on

+44 (0) 20 7479 2233 / +44 (0) 20 7402 4288 or reservations@themarblearchlondon.co.uk

Our Performance Standards

You will receive instant confirmation of your reservation, however if you have any further inquiries we have set out performance standards to ensure that we will address all your inquiries within 24 hours.


Your feedback with regard to our services is very important to us. We will be grateful to you for any comments or suggestions you may have which will help us improve our services. Please send us your views and enter a prize draw by completing our feedback form.

Thank you

May we take this opportunity to thank you for giving us your time to read our Customer Care Portfolio. We wish you a great stay in London.

The Management
The Marble Arch London

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